Frequently Asked Questions

  • How long will my order take to arrive?
  • My package looks weird, what should I do?
    • Because we're drop-shipping from many different suppliers, sometimes several packages are combined into one (or more) large package at the shipping hub.  Not to worry, please open all the packages completely and make sure you have everything you ordered, and I'd like to remind you to please try and recycle as much of it as you can!
  • I didn't receive my full order!
    • As in the previous question, sometimes you may be the recipient of several packages, and unfortunately, sometimes they can arrive on different days!  Feel free to check with us for confirmation of this, and we'll be sure to let you know if this is the case, in your case!
  • My package smells funny?!
    • We've noticed this as well, and while we can't say exactly for sure what that is, we think it's probably some weird disinfectant spray they're adding to packages at the shipping hub, to keep us all safe from COVID or something... 
  • Why aren't you replying to my emails?!
    • We usually reply within one or two days, if you aren't getting our replies, please be sure to check your spam folder!

Should you have any questions not answered here, please don't hesitate to contact us via the details below.

info@secretflowermountain.com